Privacy Policy

Effective January 1, 2026

Elite Hacienda Heights Concrete, concretehaciendaheights.com, office@concretehaciendaheights.com

Who we are and what this policy covers

Elite Hacienda Heights Concrete is a concrete contractor in Hacienda Heights, CA. This policy explains what information we collect when you use our website, call us or ask for an estimate, how we use it, how long we keep it and what you can do about it.

It applies to every page of our site, from the home page to our service and city pages. If you want to know more about the business itself, our About page covers who we are and how we work.

Information we collect

We collect what you choose to give us when you fill out our estimate form, call us or send us a message. That usually means your name, phone number, email address, the address of the property, and details about the job, like whether it's a driveway, patio or slab and any photos you send.

We also collect some information automatically when you visit the site. This can include the pages you view, how long you stay, the type of device and browser you use, the site that sent you to us and a general location based on your internet connection.

We don't ask for payment card numbers, Social Security numbers or other sensitive details through the website, and you shouldn't send them through the form.

Cookies and analytics

Our site may use cookies, which are small files your browser stores so a site can remember your visit. We use them to keep the site working properly and to understand which pages people find useful, so we can improve them.

We may use analytics services that collect visit information on our behalf. That information is used in summary form to see how the site is used, not to identify you personally.

You can block or delete cookies in your browser settings. The site will still work, though some features may not behave as expected.

How we use your information

We use the details you send us to answer your request, schedule an estimate at your property, prepare a quote, do the work and follow up afterward. If you hire us, we also keep job records for billing, warranty questions and our own business and tax records.

We use automatically collected information to keep the site secure, fix problems and decide what to improve.

We don't sell your personal information, and we don't share it with anyone so they can market to you.

Who we share it with

We share information only when it's needed to run the business or do your job. Our estimate form is handled by an outside form service, and our website relies on hosting and analytics providers, so those companies process some information for us under their own privacy terms.

If your project needs a supplier, a subcontractor or a permit, we may share the job address and project details with them so the work can get done. We'll also share information if the law requires it or to protect our rights, our crew or our customers.

How long we keep it

We keep your information only as long as we need it. If you ask for an estimate and don't move forward, we keep your request for a reasonable time in case you come back with questions, then delete it.

If we do work for you, we keep job and billing records for as long as we need them for warranty questions and as required by tax and business record laws. Analytics information is kept in summary form by the service that collects it.

Your rights and choices

You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. We'll do so unless we need to keep it to finish a job, meet a legal requirement or settle a dispute.

If you live in California, state privacy law may give you additional rights, including the right to know what we collect and to not be treated differently for using your rights. We'll honor those requests where the law applies to us.

You can also tell us to stop contacting you about anything other than an open job, and we'll stop.

Security and children's privacy

We take reasonable steps to protect the information you send us, but no website or email system is completely secure. Please don't send anything through the site that you'd want handled with more care than ordinary business email.

Our site is meant for adults hiring a contractor. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.

Changes to this policy

We may update this policy when our site or our practices change. The current version is always the one posted on this page.

How to raise a privacy concern

If you have a question about your information or want to make a request, call us at (626) 413-5388 or reach us through our contact page. We respond within 1 business day.

To protect you, we may ask you to confirm who you are before we share, change or delete any information.