Terms and Conditions

Effective January 1, 2026

Elite Hacienda Heights Concrete, concretehaciendaheights.com, office@concretehaciendaheights.com

Agreeing to these terms

These terms cover your use of the Elite Hacienda Heights Concrete website and any estimate or work you get from us. By using the site, calling us or booking a job, you agree to them, so please read them before you do.

If you don't agree with these terms, please don't use the site. You can always go back to our home page or call us with questions first.

What we do

Elite Hacienda Heights Concrete is a concrete contractor in Hacienda Heights, CA. We build driveways, patios, sidewalks, steps, slabs, foundations, retaining walls and other concrete work for homes and businesses in Hacienda Heights and the cities around it. You can read more about us on our About page.

The service descriptions and photos on this site are general information. The written estimate or agreement we give you sets the scope of your job, and if it differs from anything on the site, the written document wins.

Estimates and pricing

We give free estimates at your property, and they're obligation-free. An estimate is based on what we can see and measure on the visit, along with the size, thickness, finish and access you ask for.

Some things only show up once the old concrete comes out, like soft or wet subgrade, which is the soil the slab sits on, as well as tree roots, buried debris or old pipes. If we find something that changes the work, we'll stop, show you and agree on the change and its cost with you before we do the extra work.

An estimate is good for the period written on it, because material prices change. Nothing on this website is a price offer.

Scheduling, weather and cancellation

The start and finish dates we give you are our best plan, not a promise. Rain, extreme heat, material deliveries and any permit or inspection your job needs can move them, and we won't pour in conditions that would leave you with a weak slab just to hold a date.

If your job needs a permit, work can't start until it's issued, and your written agreement will say who is responsible for getting it.

If you need to cancel or reschedule, tell us as early as you can. Once we've ordered materials, booked a concrete delivery or started work, you may owe the costs we've already taken on, as set out in your agreement. We may reschedule if the site isn't ready, isn't safe or isn't accessible on the day.

Payment

Your written agreement sets the payment schedule, including any deposit, any progress payments and the final payment when the work is done. Payment is due on the dates it lists.

If a payment is late, we may pause work until it's paid. We keep any rights California law gives contractors to secure payment for work and materials on your property.

Your part of the job

We need clear access to the work area on the scheduled days, and we need you to point out anything underground we can't see, like sprinkler lines, private wiring, drain lines or septic parts. We aren't responsible for damage to private lines nobody told us about.

Fresh concrete needs time to cure, which is the wait while it hardens and gains strength, so please keep people, pets and vehicles off it until we tell you it's ready. Damage from using the concrete early isn't covered.

What's normal for concrete, and warranty limits

Concrete can crack, even when it's built right. We cut control joints, which are lines in the slab that give it a planned place to crack, but hairline cracks, small color differences and slight variations in texture are a normal part of concrete and aren't defects.

We want you satisfied with the work, and if something doesn't look right, call us and we'll come take a look. Any written warranty on your job is spelled out in your agreement, and it doesn't cover problems caused by soil movement, tree roots, drainage changes made by others, loads heavier than the slab was built for, or lack of care.

Beyond what your written agreement says, this website and our services are provided as they are, without other warranties, express or implied, to the fullest extent the law allows.

Limits on our liability

We're licensed and fully insured. To the fullest extent the law allows, Elite Hacienda Heights Concrete isn't liable for indirect, incidental or consequential losses, such as lost use of your property or lost income, and our total liability for any job is limited to the amount you paid us for it.

Nothing in these terms limits any liability that California law doesn't allow us to limit.

Using this website

The information on this site is general and isn't engineering, legal or permit advice for your property. Photos show examples of work and may not match your job exactly.

Links to other websites are there for your convenience. We don't control those sites and aren't responsible for what they say.

If we disagree

If you have a problem with our work or a bill, call us first, because most issues get settled with a conversation and a visit. If we can't work it out, we both agree to try mediation in Los Angeles County before going to court, though either of us may use small claims court for claims that qualify.

Governing law

These terms and any job we do for you are governed by the laws of the State of California. Any court case goes to the courts in Los Angeles County, California.

Changes to these terms

We may update these terms from time to time, and the version posted on this site is the one that applies to your use of it. Work under a signed agreement follows the terms in effect when you signed it.

Questions about these terms

Call us at (626) 413-5388 or send us a message through our contact page. We respond within 1 business day.